Case Studies

Every business I work with looks different on the surface but the operational challenges underneath are rarely unique.

Growth outpaces systems. Visibility breaks down. Founders become the bottleneck.

The work is always the same: build clarity first, then structure, then systems that scale without constant intervention.

From Weeds to Clearer Seas

A fast-growing FMCG services business with strong demand — but fragmented systems, inconsistent field execution, and leadership stretched thin.

By introducing structured training, clear reporting, and scalable operational systems, the business moved from reactive firefighting to controlled growth — delivering consistent field coverage, clearer client visibility, and sustained year-on-year sales increases. Read case study →

Transforming & Scaling IGA Supermarkets

A retail operation under pressure — disrupted leadership, low morale, and inconsistent processes — followed by the challenge of launching a second site in a highly seasonal market.

By reinstating clear ownership, practical SOPs, and disciplined execution, operations stabilised quickly, teams regained confidence, and both turnaround and launch scenarios were managed without operational collapse. Read case study →

Digital Transition

A product-based business running on outdated systems, manual processes, and limited digital visibility — despite strong ideas and market opportunity.

Through system automation, cross-team alignment, and digital infrastructure rebuilds, the business unlocked operational efficiency, reclaimed 15–20 hours per week, and built a scalable foundation for sustained sales growth.

Read case study →

Launching SOS Hydration in Australia

A US-based electrolyte brand entering one of Australia’s most competitive FMCG categories — with no local brand recognition and complex regulatory constraints.

Taking SOS Hydration to market required navigating compliance, supply chain volatility, and entrenched competitors while building credibility from scratch. Early traction was built through channel prioritisation, direct-to-trade relationships, and grassroots execution — rather than head-on competition with supermarket incumbents.

The experience highlighted the limits of execution without scalable systems, and the importance of staging growth deliberately in highly competitive FMCG environments. Read case study →

Subway Franchise Turnaround & Exit

A dual challenge: launching a new franchise while restructuring an underperforming store with low morale and weak operational discipline.

By introducing structured rostering, clearer operating procedures, and investing in staff development, both stores moved from inconsistent execution to stable, profitable operations. Community trust was rebuilt, margins protected within franchise constraints, and growth supported through disciplined local marketing.

Over five years, both businesses were scaled and exited successfully — delivering a 3× return and reinforcing the value of systems that reduce owner dependency. Read case study →

Does any of this sound familiar?

If anything in these case studies rings a bell, book a free Ops Health Check and we’ll explore what’s happening in your business and where a few focused changes could make the biggest difference.

Book Your Free Ops Health Check